All data centers employ shifts of technical experts providing maintenance of all engineering facilities. Control rooms enable the 24/7 monitoring of customers’ equipment and vital systems of the data centers.
We value our customers’ time and provide quickest possible solutions of any arising problems. Handling of a request takes no more than 15 minutes, any time of day.
Services rendered
Activities of admission and checkout of customer equipment
Customer servicing (remote hands, interconnections, equipment diagnostics and troubleshooting, etc.)
Online monitoring of characteristics of services provided to our customers
Management of internal works performed in data centers
Customer notification
Supplying of accessories (patch cords, power cables, slide rails, plugs, etc.)
Processing of customer requests
Composition
Customer Support Center (CSC) Crew
Engineering and Technical Center (ETC) Crew
Service Support Center (SSC) Crew
Dispatcher
Automated Activities Control System (AACS)
AACS is a corporate information system intended for management of engineer system mission request flow in the data centers, as well as their centralized control. Visually, it is a display panel reflecting current schedule and main characteristics of missions and their current status information.
AACS performs the following functions:
Displays comprehensive information on the works performed (timescale, scope, location, crew member contact data, process charts, etc.)
Creates, stores and edits work requests and prepares sub-tasks
Coordinates the activities involving any required number of stakeholders
Notifies the participants by way of using automated notifications
