Office: +7 495 980 60 00 Support: +7 495 980 60 02 E-mail: info@stackgroup.ru Login
  • RU
  • EN
  • Services
    • Computing
      • Virtual M1Cloud infrastructure
      • Physical infrastructure
      • Software
      • Protected 152FZ-ready infrastructure
    • Data storage
      • Block storage
      • Object storage
      • Backup storage
      • File storage
    • Equipment placement
      • Racks and cages
      • Colocation
      • Supplementary services
    • Connectivity
      • M1CloudWide
    • Telecommunication services
      • Internet
      • Network channels
      • Cross connects
      • IP and DNS
    • Security
      • DDoS protection
      • WEB Application Firewall
      • Secure connections
    • Managed Services
      • Infrastructure management
      • Software management
      • Remote Hands
      • Monitoring
  • Solutions
  • Partner program
  • News
  • About company
  • Contacts
Online-chat
  • About company
  • Technical support
  • About us
  • Data centers
  • Vacancy
  • Certificates and licenses
  • Technology partners
  • Legal information
  • Technical support

Telephone: +7 (495) 980-6002
E-mail: support@stackgroup.ru

All data centers employ shifts of technical experts providing maintenance of all engineering facilities. Control rooms enable the 24/7 monitoring of customers’ equipment and vital systems of the data centers.

We value our customers’ time and provide quickest possible solutions of any arising problems. Handling of a request takes no more than 15 minutes, any time of day.

Services rendered

  • Activities of admission and checkout of customer equipment
  • Customer servicing (remote hands, interconnections, equipment diagnostics and troubleshooting, etc.)
  • Online monitoring of characteristics of services provided to our customers
  • Management of internal works performed in data centers
  • Customer notification
  • Supplying of accessories (patch cords, power cables, slide rails, plugs, etc.)
  • Processing of customer requests

Composition

  • Customer Support Center (CSC) Crew
  • Engineering and Technical Center (ETC) Crew
  • Service Support Center (SSC) Crew
  • Dispatcher

Automated Activities Control System (AACS)

AACS is a corporate information system intended for management of engineer system mission request flow in the data centers, as well as their centralized control. Visually, it is a display panel reflecting current schedule and main characteristics of missions and their current status information.

AACS performs the following functions:

  • Displays comprehensive information on the works performed (timescale, scope, location, crew member contact data, process charts, etc.)
  • Creates, stores and edits work requests and prepares sub-tasks
  • Coordinates the activities involving any required number of stakeholders
  • Notifies the participants by way of using automated notifications

Stack Group

Provides highly reliable physical and virtual IT infrastructure in Russia and around the world. The Company’s enterprise-level cloud and colocation services are offered in its own M1 datacenter (capacity of more than 1,100 racks) and disaster recovery datacenter in Moscow (distance more than 13 km) and in Frankfurt (Germany). 99.982% minimum availability at all datacenters is compliant with Tier III requirements.

M1Cloud is a professional platform for business critical IT systems. The platform is built on systems of the world leading equipment manufacturers – HPE, NetApp и Juniper – using VMware virtualization platform.

Stack Group provides colocation services under “one stop shop” approach in its own M1 datacenter M1 in Moscow and in 145 Equinix datacenter located in 20 countries at 5 continents offering the first line of support by Russian speaking technical staff. In just a few minutes Stack Group can connect any Russian business to over 500 cloud providers around the world via Equinix Cloud Exchange platform.

  • About company
    • About us
    • Data centers
    • Vacancy
    • Certificates and licenses
    • Technology partners
    • Legal information
    • Technical support
  • Services
    • Computing
    • Data storage
    • Equipment placement
    • Connectivity
    • Telecommunication services
    • Security
    • Managed Services
  • Solutions
    • Industry solutions
    • Technological solutions
    • Compliance solutions
  • Technical support
  • Partner program
  • Contacts
© 2003–2016 Stack Group
Site support — Cosmos-Web